Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve gathered the most commonly asked questions to help make your experience at Laurel&Lace smooth and stress-free. If you need further assistance, feel free to contact us.
Do you offer custom wedding dresses?
At Laurel&Lace, we specialize in carefully curated, high-quality gowns rather than custom-made designs. However, if you have a dream dress and design in mind, we can work with you to make your dream come true.
What should I expect when I visit the boutique?
We would love to have you. We reserve appointments one at a time to allow a dedicated experience with our consultants to help you find your forever moment. You can try as many dresses as you’d like to find the perfect one. We also recommend to wear the same undergarment as you would wear on your special day to avoid any surprised later.
How do I know my size?
We recommend referring to our size chart before purchasing. If you’re unsure, we highly encourage visiting our boutique for professional measurements or consulting a trusted tailor. Wedding dress sizes may vary from regular clothing sizes and typically run smaller.
How can I book an appointment?
You can schedule an appointment by visiting our Book an Appointment page and filling out the form. A bridal stylist will contact you to confirm your visit. Walk-ins are welcome after 2pm, but appointments are prioritized to provide the best experience.
Do you offer sample sales or discounts?
We occasionally offer sample sales for off-the-rack dresses at discounted prices. Follow us on social media or subscribe to our newsletter for exclusive updates!
How long does it take to receive my wedding dress?
Sample dresses are delivered that day. For made-to-order gowns, production and shipping can take 12-20 weeks. We recommend shopping 6-9 months before your wedding to allow enough time for alterations.
What is your return policy?
Due to the nature of bridal and special occasion wear, all sales are final. We do not offer returns, exchanges, refunds, or cancellations. Every gown is thoroughly inspected before shipping to ensure it meets our quality standards. Please review our Return & Exchange Policy for more details.
What if my dress arrives damaged or incorrect?
If you receive the wrong dress (incorrect size, color, or style from what was ordered) or it arrives with a defect, notify us within 48 hours of receipt. We will work with our production team to repair or replace the item at no additional cost.
Do you offer in-house alterations?
We do not currently offer in-house alterations, but we can recommend trusted local seamstresses in the Atlanta, Georgia area. Bridal gowns typically require alterations for the perfect fit, so we advise allowing 4-8 weeks for tailoring.
Where is Laurel&Lace located?
Our boutique is located in Atlanta, Georgia. Visit our Contact Us page for the full address and directions.
Do you offer virtual appointments?
Currently we do not offer virtual appointments but we are working on creating an amazing virtual experience down the line.